Frequently Asked Questions
ORDER & SHIPPING
Do you offer free shipping on all orders?
Yes, shipping is free on every order, no minimums. You’ll receive a tracking link by email as soon as your parcel ships.
How long does shipping take?
Most orders dispatch in1–2 business days. Typical delivery windows:
United Kingdom:• Transit time: 6 to 9 business days (Monday to Friday).
• Estimated delivery time: 7 to 11 business days.United States:• Transit time: 5 to 11 business days (Monday to Friday).
• Estimated delivery time: 6 to 13 business days.Australia:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.Canada:• Transit time: 6 to 13 business days (Monday to Friday).
• Estimated delivery time: 7 to 15 business days.Europe:• Transit time: 5 to 9 business days (Monday to Friday).
• Estimated delivery time: 6 to 11 business days.
How do I track my order?
As soon as we ship, we email your tracking link. Didn’t get it? Check spam or contact us at contact@cymbru.com
Can I change my shipping address after ordering?
If your order hasn’t shipped, we’ll update it, email support@navalli.com ASAP with your order number and the correct address.
RETURN & EXCHANGES
What is your 30-day money-back guarantee?
Try it at home, risk-free. If it’s not a match, return within 30 days of delivery for a full refund, no questions asked.
Can i exchange my items?
Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.
How do I start a return or exchange?
Email Contact@Cymbru.com with your order number. We’ll send a return label (where available) or instructions. Exchanges are processed as soon as your return is in transit.
When will I get my refund?
Refunds go to your original payment method within 7 business days after we receive and inspect your return.
What if my parcel is delayed?
On rare occasions, delivery might take a little longer than the usual shipping time mentioned above. Most delays are due to courier processes, which are unfortunately out of our control.
But don’t worry we’ll make sure your parcel gets to you! If your order happens to get lost along the way, we’ve got you covered. We’ll happily send you a replacement free of charge or offer a full refund whichever you prefer. Just reach out to us here and we’ll sort it out.