Delivery Times:

• United Kingdom: 6 - 10 working days.
• United States: 6 - 12 working days.
• Australia: 6 - 10 working days.
• Canada: 7 - 14 working days.
• Europe: 6 - 10 working days.
• Rest of the world: 10 - 15 working days.

Important notes

• All orders are typically shipped from our warehouse within 1-2 days (24-48 hours) of the order being placed.
  
• Delivery times depend on the courier and cannot be guaranteed due to unforeseeable delays caused by busy periods, traffic, and weather conditions.
• Kindly note that deliveries to remote locations may experience longer delays. When delayed, it may take up to 4-6 weeks for a successful delivery. 
• We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility.
• We do not offer express shipping at this time.

Shipping Destinations: 

We currently ship to the United Kingdom, United States, Australia, Canada, Europe, and most of the world. We are unable to ship to French Polynesia, Russia, and China at this time. 

Order & Shipping Process: 

You will receive an order confirmation via email as soon as you have placed your order. Typically, your order will be processed and dispatched within 1-2 business days. Please note, there may be fulfillment delays due to unforeseen circumstances. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination and order delays. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.

Track Your Order Here

If you haven't received your order confirmation, most likely the wrong email address has been entered. Please contact us at contact@nova-jewerly,com and we will assist you in locating your order. Make sure to include your full name, shipping address, and phone number associated with your order.

Order Cancellations & Changes:

Our team works very efficiently and quickly to process orders. We are unable to guarantee any cancellations or changes to your order once placed. If you have an incorrect shipping address please reach out to us at contact@nova-jewerly,com

Trouble Placing Order:

The first useful tip is to see if your connection is optimal. If it's not, waiting a bit longer for your cart/page to load and process your order could be the solution.

Please don't hesitate to contact us at contact@nova-jewerly,com if you are still experiencing issues.

Late & Lost Orders:

While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the best tracking and delivery services, unforeseen circumstances can arise on rare occasions. We are committed to helping you in receiving your order. 

If your order is considered late: Please kindly consider potential shipping delays. We are not responsible for any address errors, lost packages, or order delays after your package leaves our facility. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.

Once your address is confirmed, if your order is past 30 days please contact us at contact@nova-jewerly,com and we will do our best to assist you in any way we can. 

If your order is marked as "Delivered": We recommend searching the surrounding areas of the shipping address and reaching out to neighbors. After allowing for a minimum of three business days for any potential developments, we advise submitting a claim with your local carrier directly. If you still haven't received your order, please contact us within 7 business days at contact@nova-jewerly,com and we will help every step of the way.

We appreciate your patience greatly. 

Missing/Incorrect Items: 

If you received the wrong item or an item is missing from your order, please contact us at contact@nova-jewerly,com to submit a claim within three business days after receiving your package including your order number, a photograph of the items you received, and your shipping label. Our team will be able to investigate this with our packing team and carrier partners.

Joie d’Or Lifetime Color Warranty

We stand behind the quality of our jewelry. If you experience a significant gold or silver color issue, you may submit a claim at any time. Once approved, you will be eligible for either a replacement or store credit.

Please note:

• Gifted jewelry qualifies for store credit only.
• Store credit is calculated based on the promotional price paid for the item.
• Keep your damaged items — they may be requested for future claims.
• Items must be purchased directly from nova-jewerly.com
• Mystery items and free gifts are not covered by this warranty.

Covered under this warranty:

• Noticeable discoloration of gold or silver finish

Not covered:

• Lost or misplaced items
• Pearl discoloration
• Normal wear and tear (e.g. light scratches, aging)
• Damage caused by misuse or improper storage

To submit a claim, please email us at contact@nova-jewerly,com with:

• Your full name and shipping address
• Order number
• The item in question
• A short description of the issue
• Clear photos of the damaged product

Joie d’Or 90-Day Broken or Faulty Item Warranty

If you receive an item with a manufacturing defect or your jewelry breaks due to a production fault, you have 90 days from the delivery date to submit a claim. Upon approval, we’ll offer you a replacement or store credit.

Please note:

• Gifted items are eligible for store credit only.
• Store credit is based on the discounted price paid at checkout.
• You must keep the defective item for potential inspection.
• Warranty is valid only for items purchased at nova-jewerly.com
• Mystery products and promotional gifts are excluded.

Covered under this warranty:

• Manufacturing-related defects or breakage

Not covered:

• Lost items
• Normal wear and tear
• Damage caused by incorrect use or improper storage

To submit a claim, contact contact@nova-jewerly,com with the following:

• Your shipping address
• Order number
• The item affected
• A brief explanation of the issue
• Clear images, and a video if applicable (e.g., for earring clasps)

How to Request an Exchange or Refund

Please review our  Return and Refund Policy and follow the provided instructions. To qualify for a refund or exchange:

Email: contact@nova-jewerly,com

Phone number: +44 7548355438

Business Name: NOVAJWL LTD

Trade name: NOVA Jewerly

Address: 14-28 Oxford St, London W1D 1AU